1 Acceptance of Terms
PilloTok is a mobile-based digital communication and wellness application owned and operated by Zellora Labs LLP (hereinafter referred to as “PilloTok”, “we”, “us”, or “our”).
By accessing or using the PilloTok application, website, or related services (the “Service”), you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms, you must immediately discontinue using the Service.
We reserve the right to update or modify these Terms periodically. The latest version published on our application or website will govern your use of the Service, subject to applicable laws.
2 Waiver
The failure of PilloTok to exercise any right or enforce any provision under these Terms shall not constitute a waiver of that right or provision.
Any waiver shall be effective only when expressly provided in writing by PilloTok.
3 Amendments
Zellora Labs LLP reserves the right to amend, modify, or update these Terms at any time to reflect changes in our services, business operations, or applicable legal requirements.
Updated Terms will be published on the PilloTok application or website. Significant changes may also be communicated through appropriate notification channels.
Users are encouraged to review these Terms periodically.
4 Use of Service
PilloTok is a wellness and digital communication platform designed to help users discover conversation partners and connect through one-on-one voice conversations.
Users agree to:
- Use the Service only for lawful purposes.
- Provide accurate information when using the application.
- Treat other users and conversation partners respectfully.
- Avoid abusive, threatening, offensive, discriminatory, or inappropriate behaviour.
- Not use the platform for harassment, fraud, exploitation, or illegal activities.
- Not misuse the application or interfere with its normal operation.
- Respect the privacy and personal boundaries of other users.
Users are responsible for ensuring that their use of the Service complies with applicable local, state, national, and international laws.
PilloTok reserves the right to restrict, suspend, or terminate access for users who violate these Terms.
5 Account Registration
Certain features of PilloTok require users to create an account. By registering, you agree to:
- Provide accurate and complete registration information.
- Maintain updated account information.
- Keep your login credentials confidential.
- Take responsibility for activities carried out through your account.
- Notify us if you suspect unauthorized access to your account.
We reserve the right to suspend or terminate accounts that violate these requirements.
6 Conversation Services and Voice Calls
PilloTok provides digital conversation services that allow users to discover available conversation partners and connect through one-on-one voice interactions.
Users acknowledge that:
- Conversation partner availability may vary.
- PilloTok does not guarantee the continuous availability of any particular conversation partner.
- Users must maintain respectful and appropriate communication during conversations.
- Users must not use voice calls for harassment, threats, exploitation, fraud, or unlawful activities.
- Users are responsible for the information and content they voluntarily share during conversations.
- PilloTok is not responsible for the independent actions, statements, opinions, or conduct of other users.
We reserve the right to investigate reported misconduct and take appropriate action, including restricting conversation access or suspending accounts.
7 Coin-Based Access and Payments
PilloTok may provide a coin-based payment system that allows users to purchase coins to access available conversation services and other eligible digital features within the application.
By purchasing or using coins, you acknowledge and agree that:
- Available coin packages and their prices will be displayed within the application.
- Coins are intended for accessing eligible digital services within PilloTok.
- Coins are not legal tender, bank deposits, or cash equivalents.
- Coins cannot be transferred, exchanged, or redeemed for cash unless expressly permitted by PilloTok or required by applicable law.
- Coin usage and balances are subject to the applicable in-app rules.
- Payments may be processed through authorized third-party payment gateways.
- Transaction processing is subject to the applicable payment provider's terms and conditions.
PilloTok reserves the right to modify available coin packages, pricing, and usage conditions, subject to applicable laws.
8 Cancellation Policy
Users may request cancellation of their accounts or discontinuation of services at any time by contacting PilloTok Customer Support using the contact information provided below.
Account cancellation does not automatically guarantee a refund of previously purchased coins or payments.
Refund requests will be handled in accordance with our applicable Refund Policy and relevant consumer protection laws.
9 Refund Policy
Refunds for purchases made through PilloTok will be governed by the applicable refund terms and conditions communicated to users at the time of purchase.
Refund eligibility may depend on:
- The nature of the purchased digital service.
- Whether the purchased service or digital benefit has already been accessed or consumed.
- The applicable payment provider's policies.
- Applicable consumer protection laws and regulations.
Users may submit refund requests by contacting our customer support team at info@pillotok.com.
Where a refund is approved, the amount will generally be credited to the original payment method or eligible beneficiary account within the applicable processing period, subject to payment provider and banking timelines.
Nothing in this policy limits any refund or consumer rights available under applicable law.
10 Digital Services – No Physical Shipping
PilloTok provides digital services through its mobile application and associated online platforms.
No physical products are shipped as part of the standard services offered through the application. Therefore, physical shipping and delivery charges are not applicable unless otherwise specifically stated.
All eligible services and digital benefits are delivered electronically.
11 Intellectual Property
All content, trademarks, logos, designs, graphics, software, application features, and other intellectual property associated with PilloTok are owned by Zellora Labs LLP or its respective licensors.
Users may not copy, reproduce, modify, distribute, publish, commercially exploit, or otherwise use any part of the Service without prior written permission from the respective rights holder.
Unauthorized use of PilloTok's intellectual property is strictly prohibited.
12 Privacy Policy
Your privacy is important to us.
The collection, processing, storage, use, and protection of personal information are governed by the PilloTok Privacy Policy.
By accessing or using the Service, you acknowledge that you have read and understood our Privacy Policy.
https://www.pillotok.com/privacy-policy/
13 Wellness Disclaimer
Conversations available through the platform are not a substitute for services provided by qualified mental health professionals, healthcare providers, or emergency services.
Users experiencing a mental health emergency or requiring professional assistance should contact qualified professionals or appropriate emergency services immediately.
PilloTok does not guarantee any particular emotional, psychological, medical, or wellness outcome from using the Service.
14 Limitation of Liability and Disclaimer
The application and its services are provided on an “AS IS” and “AS AVAILABLE” basis.
To the maximum extent permitted by applicable law, Zellora Labs LLP shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of or inability to use the Service.
We do not guarantee:
- Uninterrupted or continuous availability of the application.
- Error-free operation of all features.
- Complete security against all possible technical threats.
- The accuracy or reliability of statements made by other users or conversation partners.
- Any specific outcome from conversations conducted through the platform.
Users are responsible for their own interactions and communications with other users.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
15 Termination and Suspension
Zellora Labs LLP reserves the right to restrict, suspend, or terminate a user's access to PilloTok if:
- The user violates these Terms and Conditions.
- The user engages in abusive, fraudulent, harmful, or unlawful activities.
- The user misuses the coin-based payment system.
- The user provides false or misleading registration information.
- The user compromises the security or integrity of the platform.
- Such action is necessary to comply with applicable laws or protect users and the platform.
Upon termination, the user's access to the Service will cease. Any remaining coin balance or other digital benefits will be handled in accordance with applicable laws and relevant refund policies.
Users may also request account deletion by contacting our support team.
16 Third-Party Services
PilloTok may integrate with or contain links to third-party websites, applications, payment gateways, or other services.
These third-party services operate independently and may have their own terms and privacy policies.
Zellora Labs LLP is not responsible for the content, privacy practices, security measures, or operations of independent third-party services.
Users are encouraged to review the applicable terms and privacy policies before interacting with external services.
17 Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to these Terms or the use of PilloTok shall be subject to the jurisdiction of the competent courts in Kerala, India, subject to applicable laws.
Where applicable and mutually agreed, disputes may also be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.
18 Contact Information
If you have any questions, concerns, complaints, or requests regarding these Terms and Conditions, please contact us:
PilloTok is a product owned and operated by Zellora Labs LLP.